← Back to Home

Terms & Conditions

These policies apply to masterji.online, operated by STAGE-X (sole proprietorship), 2nd Floor, No. 235, 13th Cross Road, Binnamangala, Indiranagar 2nd Stage, Bengaluru 560038. Contact: connect@masterji.online.

These Terms apply to Masterji's doorstep tailoring, blouse stitching, alteration services, local tailoring visits and garment measurement appointments across supported service cities.

Last Updated: October 2026 | Effective Date: October 2026

📋 Please read these Terms carefully before booking any service on masterji.online. By completing a payment to STAGE-X, you confirm that you have read and agreed to these Terms.

1. About masterji.online

masterji.online is a doorstep tailoring booking platform. We connect users with expert tailors for measurements, custom stitching, alterations, and garment repairs — delivered directly to your home or office.

2. Booking Fee & Payment

Visit fee: Booking a home visit costs ₹50, paid online. It covers the tailor's visit for measurements and fabric collection.

The ₹50 visit fee is NOT inclusive of stitching, alteration, repair, fabric, or other service charges.
Payments on this website are processed by STAGE-X. All prices are in Indian Rupees and are the final amount payable.

⚠️ Important: The ₹50 visit fee is solely for the tailor's doorstep visit. Charges for actual services such as stitching, alterations, or repairs are additional and will be quoted after measurements and service evaluation based on garment type, complexity, fabric, and requirements.

3. Additional Service Charges

The following charges are separate from the ₹50 booking fee and are determined at the time of the tailor's visit:

Custom Stitching: Charges based on garment type (e.g., blouse, suit, lehenga, kurta), design complexity, and fabric.
Alterations: Charges based on the type and extent of alteration required.
Repairs: Charges based on damage severity and materials used.
Uniform/Curtain Tailoring: Charges as quoted by the tailor based on quantity and specifications.

Stitching charges are quoted at the visit and paid online to Masterji (STAGE-X). Tailors are paid by STAGE-X; please do not pay the tailor directly.

4. Cancellation & Refund Policy

Cancellation: You can cancel or reschedule free of charge up to 2 hours before your time slot, and the ₹50 is refunded. If you cancel later, or after the tailor has arrived, the ₹50 is kept to cover the tailor's travel.

If the tailor fails to arrive without notice, the ₹50 visit fee is refunded in full. Prepaid stitching charges are refunded as described in our Cancellation & Refund Policy.

Refunds: Approved refunds go back to the original payment method within 24–48 banking hours (up to 5–7 working days for cards).

5. Fabric Provision

Customers are responsible for providing the fabric unless otherwise specified during the booking process.

6. 5-Day Fit Guarantee

masterji.online offers a 5-day fit guarantee applicable only to fit-related alterations. If the completed garment does not match the measurements taken during the tailor's visit, a fit-related re-alteration may be provided subject to the following:

The garment has not been washed, damaged, or altered by a third party.
The issue is reported within 5 days of delivery.
The issue relates only to fit and measurement accuracy.
The guarantee does not apply to design changes, additional customization, or requests raised after the guarantee period.

7. Modification Policy

Requests made after the 5-day guarantee period will be treated as a new service request and may incur additional charges.

8. User Obligations

Users must provide accurate and complete contact and address information at the time of booking.
Users must be present or arrange for a representative to be present during the tailor's visit.
Users must ensure that the fabric or garments are available at the time of the visit unless otherwise agreed.

9. Limitation of Liability

masterji.online is a booking and scheduling platform. We are not responsible for damage to fabrics or garments caused by user mishandling after service delivery, third-party alterations, or incorrect measurements provided by the user.

10. Governing Law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction.

11. Contact

For any questions regarding these policies or our services, please contact us at connect@masterji.online.